I have been a happy customer of Banca Intesa for several years. Until recently I was only allowed a foreigner's account, useful only for paying bills and saving cash as it had no card or online capabilities.
Recently, thanks to having a new permanent residence visa, I was open to open a full resident's account with bank cards and...drum roll....Internet banking.
I am sorry to report it is one of the worst internet banking services I have seen.
- Only Internet explorer is supported! In this day and age to only support the worst browser on earth is insane. Mac users are completely disabled unless they run a Windows Virtual machine (as I do). As are Linux users.
- Its UGLY. Dire fonts, Orange! See Below....(some obscuring)..
- The website has the option to use an English version, but there is no English version once you log in to Online Banking. You have to understand Serbian or you are lost.
In other words, you need to be a Windows using Serbian speaker who can tolerate white on orange on a website.
Not many foreigners can handle that.
I hear that Unicredit is excellent and their online banking supports are OSs and browsers, plus it is in English if needed.